When you have disputes with a FINMA-regulated broker (bank) , you can proceed the following ways:
1st way: The recommended way is to contact the broker (bank) directly and discuss with them to find a solution.
2nd way: If the response was not what you were hoping for, you have the following options:
● Contact the Swiss Banking Ombudsman
You can either send the complaint by post: Schweizerischer Bankenombudsman, Bahnhofplatz 9, P.O. Box, 8021 Zurich Switzerland or make an online complaint form and submit it:
Complaint Documents by Post: https://bankingombudsman.ch/en/written-enquiries/
Online Complaint Form: https://bankingombudsman.ch/en/written-enquiries/
Authorisation Form: https://bankingombudsman.ch/wp-content/uploads/2021/02/Eingabeformular2021_EN.pdf
● You can also contact FINMA. Outline precisely what the problem is and what has happened so far. If the broker has set out its position, please enclose their response with your complaint to FINMA.
You can either send the complaint to the email: info@finma.ch or make an online complaint form and submit it.
Online Complaint Form: https://www.finma.ch/en/finma-public/reporting-information/
3rd way: If the 2 ways above can't solve the dispute, the last way is to issue a case to the court in Switzerland.