When you have disputes with a SBO-regulated broker, you can proceed the following ways:
1st way: The recommended way is to contact the broker directly and seek a written reply.
2nd way: If you are not satisfied with the broker’s solution, you can file a complaint with the SBO. Two steps for submitting a complaint:
●Verbal enquiries by telephone
SBO resolves simple complaints over the phone. It usually provides information to customers and tells them what to do;
telephone:
+41 (0)43 266 14 14 German/English
+41 (0)21 311 29 83 French/Italian
Phones are open daily from 08.30 – 11.30 a.m. (M.E.T.)
Note: If your problem is more complicated, it is recommended that you file a complaint by post or online.
● Written enquiries
You can either send the complaint by post: Schweizerischer Bankenombudsman, Bahnhofplatz 9, P.O. Box, 8021 Zurich Switzerland or make an online complaint form and submit it:
Complaint Documents by Post: https://bankingombudsman.ch/en/written-enquiries/
Online Complaint Form: https://bankingombudsman.ch/en/written-enquiries/
Authorisation Form: https://bankingombudsman.ch/wp-content/uploads/2021/02/Eingabeformular2021_EN.pdf
3rd way: If the 2 ways above can't solve the dispute, the last way is to issue a case to the court in Switzerland.
