When you have disputes with a SEBI-regulated broker, you can proceed the following ways:
1st way: The recommended way is to contact the broker directly and negotiate a solution to the disputes.
You are required to submit the after action report to the broker within one month.
2nd way: If you are not satisfied with the broker's reply, you can lodge a free complaint with the SEBI.
Complaints are made through SEBI's special complaint compensation system SCORES. Its website is https://scores.gov.in/scores/; registration is required before complaints.
There are two channels to complain:
(1) Submit a complaint to the SEBI online.
Online complaint address: https://scores.gov.in/scores/userRegistration.html
(2) Submit a complaint to the SEBI by post.
Postal address:
Plot No. C4-A,'G' Block
Bandra-Kurla Complex, Bandra (East),
Mumbai-400051, Maharashtra, India
or any address on https://www.sebi.gov.in/contact-us.html.
SCORES's assistance telephone: 1800 266 7575/1800 22 7575
If you are not satisfied with the result, another opportulity to file a complaint is valid within 15 days after you receive the SEBI' s reply.
3rd way: If the 2 ways above can't solve the dispute, the last way is to issue a case to the court in India.